Showing posts with label Covid-19. Show all posts
Showing posts with label Covid-19. Show all posts

28 Mar 2022

A behaviour study of how academic library employees approach their jobs and manage change

 Ronan Cox (@ronancox2) - Business Librarian, Dublin City University.


Introduction
You may remember I posted a piece back in early December 2020 asking for assistance completing a short survey as part of my dissertation on the MSc in Work and Organisational Behaviour. The context for my research was the ever-changing world of work and an investigation into how academic library employees, despite facing shifting job demands, can deal with these changes in order to remain aligned and engaged with their jobs. 

This research direction was chosen for two reasons. Firstly, my work and studies coincided with Covid-19 and I could not ignore the huge impact it had on us as individuals and employees. Secondly, I saw it as a good opportunity to try and understand how employees interact with their workplace and why we approach and manage our jobs in the way that we do.

Many of you kindly answered the call and I am delighted to now share some insights and observations. I have put together a short summary which can be accessed here. While this research focuses on academic library employees, I believe the research and findings will resonate with individuals working in any type of library. So, please feel free to share with your colleagues!

In summation, academic library employees tend to exhibit strong levels of personal growth which results in individuals proactively developing their job over time in a variety of ways. This results in a better sense of psychological well-being at work for the employee, a greater ability to manage change, and a likelihood of becoming involved in additional projects or tasks to further self-development.

This research may be of interest to employees who seek to better understand why they approach work in the way they do. Employers might use this research as a basis for recognising the different personality types present in their teams and how to manage these for the benefit of both the individual and the library.

Should anyone wish to obtain a copy of the full dissertation, please do not hesitate to get in touch directly.

21 Feb 2022

New Maynooth University Library Service is born during Covid-19 Pandemic,

Guest post by Bridie O’Neillcurrently working with Maynooth University John Paul II Library as a Library Assistant. 1st Year student with University of Ulster (Master in Library Information Management). 

Like all other libraries both academic and public, Maynooth University closed its doors in March 2020 due to the Covid-19 Pandemic.

This blog explores the new click and collect service devised to assist both Academic staff and students at Maynooth University (MU) Library. This service allows access to books on the library shelves when visiting in-person was not an option. As with other Libraries, Maynooth had to implement new digital services overnight. Social Media played a key role in advertising the new services available. The Library homepage  was updated daily to reflect the fast-paced changes occurring both in restrictions and online services.




Preparing essential and accessible technology for both staff and students was vital. Our (72) laptops which had been for in-house use only, were loaned to both students and staff. This was accomplished in collaboration with the Maynooth Access Programme (MAP), laptops were delivered to students at home.  Being able to access both our catalogue and electronic books entailed connecting to our server via our ‘Off – campus link’ for both students and staff which connects  differently than when used on campus.  


Library staff, some of whom were on site, while others were working from home dealt with a lot of queries about off-campus access via the chat function on the library website, email, and by telephone. The complexities from equipment set-up, broadband speeds to browsers used all played a part. As the title indicates “Click & Collect” is a service where a user, having searched the library catalogue to ascertain if a book is available in physical or electronic format, can request the physical copy if no e-book is available.  The user submits a request for a book in stock and includes the title and author of the book and most importantly the classification number for ease of retrieval by library staff. Staff receive click and collect request electronically via Lib-Answers which is linked directly from our webpage. The details of the click and collect request are checked. E.g., has the library user completed all required fields, are they indeed a current member of staff or a student? The book is then located by library staff from the library shelves and issued to the requestor’s account. This is not always straightforward as restrictions apply to the limit of books that a library user can borrow at any given time an e.g., short loan books can only be borrowed for xxx days, making them unsuitable for click and collect. Once the book is registered to the borrower’s account an email is sent to them stating the date and time for collection. We were able to streamline the service with standard reply emails informing the library user if the request has been successful or in some cases unsuccessful. Why not? Sometimes books are no longer available in our library catalogue, and they need to be requested via an Inter library loan (this again recommended the use of e-books or scanning up to one chapter.). Books could also be out on loan, lost or not present in the library at the time the Click and Collect request was submitted. We had specific times allocated for collection assisted our security team who facilitated access to the library.


Success!

The service has been highly successful and well received by both students and staff with a 50/50 split take up. The graph below displays the usage of this service over a 16-month period.

Statistical analysis of click and collect – compiled by Bridie O’Neill


On a personal note, continuing to communicate with both students and staff gave a normality to an exceedingly difficult situation. The camaraderie with other staff in our combined efforts to not only meet but exceed our users’ expectations was a rewarding unexpected well-being bonus.

Click & collect books ready for collection in Maynooth Library Foyer © Emma Boyce MU Library

The service has proved invaluable with feedback received via our poll survey. An example of such feedback is the following: How would you rate the service - “Excellent” and do you want the service to continue? “Yes, please.” At the peak we receive up to 80 click and collects requests in a normal 9 am – 5 pm working day. We welcome our library users' feedback and Click and Collect was born out of necessity and has become a popular new library service.

What Next?

In conclusion Click & Collect has proven to be an invaluable service and we have received numerous requests to continue this service now that the doors to the library have reopened.  The click and collects success has raised the question how we can improve this service further?   A parcel motel approach is being investigated to allow click and collect books to be left in the Library foyer in coded lockers for users to collect at times convenient to them.


6 Oct 2021

Embrace the virtual library space

 

Graphic designed by Iain McCool

Libfocus is very happy to post the winning entry in this years CONUL Library Assistants Award. Congratulations Iain McCool,  Queens University Belfast Library. Congratulation Iain. 

Introduction 

The emergence of the COVID-19 pandemic and the subsequent lockdown restrictions have turbo-blasted libraries toward becoming fully integrated virtual service providers. Libraries have very much always been about the provision of frontline services, offering valuable and friendly support for library users. 

The uncompromising situation witnessed throughout 2020, however, saw the nature of face-to-face interaction no longer being a viable option. As a consequence, library staff had to adapt to changes quickly and discover innovative new ways of communicating with their patrons. 

The library profession continually tries to find novel new ways to engage and offer support. Long before COVID-19, libraries had considered how to maximise the potential of digital services. The sudden impact of lockdown brought about a circumstance of uncertainty for which libraries were already ably prepared to cope (Walsh & Harjinder, 2020). 

Libraries have accordingly sought to develop the services they provide, in so far as, they now allow for patrons to gain access to resources remotely (Lindsay, 2021). The culmination of what has been experienced over the course of lockdown has presented libraries with an opportunity to become an effective virtual service provider that can make library resources more accessible.

                                        Image of the McClay Library atrium from the 2nd floor


A large aspect of university life has always been about a student’s ability to learn for themselves and thereby develop the necessary skills required to progress onto postgraduate study. 

Learning for oneself 

In order to be successful at university, students need to attend lectures and seminars. Students have to know how and where they can access learning resources, they should allocate adequate time to study, and learn how to correctly cite references (Barnes, 1995).

The library seeks to improve the experiences of students with a supportive study environment by helping develop research skills and manage expectations, equipping students with the necessary reading material, as well as offering a spacious study location that is quiet and well-kept, and is simultaneously in close vicinity to alternative campus amenities. 

The McClay Library, for example, also prepares students for university with the Transition Skills Online Training programme. Begun in 2019, this programme functions as an outreach project to improve school leavers information literacy.

                                       Image of a study area for students in the McClay Library


In many instances, patrons were no longer able to physically access the library during lockdown. This situation necessitated a rethink in terms of borrowing rights. Over the course of lockdown, library users had their standard loans extended. 

We learn by doing 

The renewal policy in the McClay Library had been under review prior to COVID-19. A new procedure has since been implemented whereby standard loans are renewed automatically unless the book is requested by someone else.

Complications regarding physical access to collections also initiated the deployment of a temporary Scan and Deliver service in the McClay library, whereby patrons could get a scan of print collections sent to them personally if the request was one chapter or 10% of a book, whichever being greater.

                A strategy model created by Library Chat Enhancement Group to assist staff training 


A new feature to library services was rolled out at the beginning of lockdown which enabled library users to get in touch with library staff using an online chat service. The implementation of Library Chat proved to be an advantageous success for library services, as queries are answered in real-time. 

Library Chat 

Library Chat places new demands on frontline library staff who adapted their skillset from answering queries in-person to using an interactive online tool (Cohn & Hyams, 2021). Communication was key to share specialised knowledge amongst departments, so a new process had to be devised for query referral and new training guides were developed for staff. 

The Library Chat Enhancement Group (LCEG), was comprised of library assistants who had first-hand experience of using Library Chat and was formed for the benefit of staff development in order to enhance the library user experience. The strategy employed encouraged a hands-on learning model based on experiential learning techniques (Kolb, 2014), complimented by group training sessions to obtain feedback. 

LCEG began by publishing a QuickStart guide which gave basic guidance on how to use the platform, a Latest Announcements page was designed to keep staff UpToDate with library developments, and an Information for LibChatters guide was produced to detail library policy.

Conclusion 

Higher education was identified as an essential service which could operate in some shape or form during lockdown. The nature of the restrictions imposed have had such a debilitating effect on the provision of in-person library services that much of what was practiced before the pandemic may no longer be applicable in the future (Ma, 2020). 

In embracing the virtual space, some of the new changes mentioned in this piece may still have a relevant part to play going forward, and ultimately enhance the provision of library services.

* all images and graphics by Iain McCool

References 

Barnes, R. (1995) Reading academic texts, in Barnes, R. (ed.) Successful Study for Degrees. London: Routledge, pp. 51-63. 

Cohn, S., Hyams, R. (2021) Making Room for TBD: Adapting Library Websites during a Pandemic, Computers in Libraries, 41(2), pp. 18-21 [Online]. Available at: http://search.ebscohost.com.queens.ezp1.qub.ac.uk/login.aspx?direct=true&db=edsbig&AN=edsbig.A654780607&site=eds-live&scope=site (Accessed: 5th July 2021). 

Kolb, D.A. (2014) The Process of Experiential Learning, in Kolb, D.A. (ed.) Experiential learning: experience as the source of learning and development. New Jersey: Pearson Education Inc., pp. 68-108. [Online]. Available at: https://r3.vlereader.com/Reader?ean=9780133892505 [Accessed: 5th July 2021). 

Lindsay, M.J., et al. (2021) Mind like Water: Flexibly Adapting to Serve Patrons in the Era of COVID-19, Medical Reference Services Quarterly, 40(1), pp. 56-66 [Online]. Available at: https://doi.org/10.1080/02763869.2021.1873622 (Accessed: 5th July 2021). 

Ma, L.F.H. (2020) Academic Library Services during COVID-19: The Experience of CUHK Library, International Information and Library Review, 52(4), pp. 321-324 [Online]. Available at: https://doi.org/10.1080/10572317.2020.1834251 (Accessed: 5th July 2021). 

Walsh, B., Harjinder, R. (2020) Continuity of Academic Library Services during the Pandemic: The University of Toronto Libraries Response, Journal of Scholarly Publishing, 51(4), pp. 237-245 [Online]. Available at: muse.jhu.edu/article/760728 (Accessed: 5th July 2021).


30 Jun 2021

Reflecting on Kildare Library Service's Online Events in 2020

Photo courtesy of authors
Guest Post by Amye Quigley, Bridgette Rowland and Shona Thoma of Kildare Library Service

Amye Quigley is an Executive Librarian with Kildare Library Service. She coordinates Kildare Readers’ Festival as part of her role as the Kildare Right to Read coordinator.

Bridgette Rowland is an acting Executive Librarian with Kildare Library Service and helps coordinate the STEAM programme for primary schools as part of her role.

Shona Thoma is an Executive Librarian with Kildare Library Service, coordinating events for children and young people, including the annual Children's Book Festival 


In April 2020 it became apparent that the pandemic would curtail library events for a long time to come, even if we couldn’t have predicted how long the lockdowns and restrictions would last. 

At Kildare Library Service, programming across all areas from children’s activities to age friendly, and from local history to Grow it Forward are now delivering successful online events. In this blog post, we offer reflections from three perspectives on how we made the transition from being entirely location based, to developing a range of virtual events for all ages. 

Shona Thoma, coordinator of the Children’s Book Festival, reflects on the challenges of delivering a festival programme with limited resources. Bridgette Rowland, coordinator of the STEAM programme, highlights new potential when working with schools. Amye Quigley, coordinator of the Kildare Readers Festival, outlines the process which led to the first online programme for the festival, and what that means for the future. 


Kildare Young Readers Festival and Children’s Book Festival

Children's literacy and creativity are supported and celebrated by Kildare Libraries events throughout the year. Two festival periods, the Young Readers Festival in May and Children's Book Festival in October, bring a particular focus to author events and workshops, giving children the opportunity to meet writers and illustrators, and explore their creative abilities. In May 2020, amid pandemic disruptions and significant time constraints, all events were provided online, with 20 events scheduled from 16th to 22nd May. 

In March and April, many library staff had been redeployed to work on the Community Call helpline, and IT restrictions prevented most staff from accessing emails at home. Organisation of events and managing bookings was very challenging without the library team and access to branch emails. Despite this, we felt that the Young Readers Festival should still take place in some way, offering fun activities to children stuck at home, and continuing to work with artists at a very difficult time for live performers. 

Pre-recorded video content was commissioned from two artists: storyteller Niall de Búrca, and illustrator Tarsila Krüse. Working with existing suppliers reduced the need for paperwork which would have been particularly difficult to arrange amidst so many of the unknowns in the early days of the pandemic. Six live events took place online, requiring registration, and providing much valued interactive sessions with children and their parents, these included storytelling, Yo-Yo-Yoga, and craft workshops. The safety and privacy of attendees was a key consideration, with great care taken to gather parental consent and ensure their supervision, and again working with existing suppliers with valid Garda Vetting in place. 

Photo Courtesy of Authors

With schools closed, all events were available for open booking, quite a departure for the May festival, but something that worked out very well. Schools delivery has been crucial in the past to reaching a wider audience of children than regular library users. Without the ability to publicise events through library branches, we promoted the festival via our recently launched blog, social media and eNewsletter. 

Feedback showed excellent satisfaction and that these events reached a different audience than when taking place in libraries or schools, many parents attending library events with their children for the first time. 

“It engaged him and allowed him to interact with kids his age and made him feel part of something outside this house and that means a lot to our kids right now.” —Parent feedback, Young Readers Festival May 2020

In October 2020, a further 34 online workshops and author visits were scheduled for the Children’s Book Festival. These comprised of live and interactive online events taking place via videolink to classrooms throughout the county, and 10 events held during the mid-term for children and parents to enjoy at home together.

The opportunities and challenges that we have faced by providing online programming will be familiar to anyone operating in this environment, we have highlighted some of the most significant when working with children and schools in the list below. 


STEAM Programme

Overview of the Programme

The Kildare Libraries’ STEAM programme supports the primary school curriculum across the county through workshops and talks in the subjects of Science, Technology, Engineering, Arts and Maths. Popular workshops have included planetarium visits, Lego engineering workshops, CSI forensics workshops and robotics workshops, with the emphasis on a hands-on model making the children active participants in the learning. The programme is planned a year in advance and aligns with the main national STEAM festivals throughout the year, starting with Engineers’ Week in February and concluding with Science Week in November.

Adaptation Following Covid

In March 2020, when Ireland first entered a lockdown due to the COVID-19 pandemic, just nineteen workshops out of a total of 154 planned for the year had taken place and, with libraries and schools all closed, we found ourselves with neither a venue nor an audience. What we did have, however, was pre-booked facilitators many of whom were more tech savvy than average due to the subject of the workshops and who were keen to adapt and innovate. In addition, with the schools closed and both teachers and parents scrambling to navigate the home-schooling environment, we recognised that the STEAM programme could fulfil a need for high-quality educational supports.

Some facilitators chose to create pre-recorded content that we could use on our social media channels and which could be viewed at any time whilst others adapted their workshops for live delivery through Zoom and both deliveries had their advantages. For example, environmental scientist Nikita Coulter filmed a series of beautifully illustrated biodiversity videos talking children through the meaning of biodiversity and Ireland’s ecosystems. While Tech Create delivered live coding, digital design and 3D printing workshops to children using open-source software which the children could access for free.

When the schools reopened in September, the STEAM programme was reimagined again for online delivery to schools. With children no longer taking part from home on individual devices we had to work with facilitators on a format that would be suitable for whole-class delivery and, where possible, would still include a practical, hands-on element. This had to be balanced with ensuring the delivery was in line with Covid health and safety protocols in schools. To this end, many of our facilitators supplied resource packs to accompany the workshops, with a minimum of one pack per class pod, which allowed children to carry out activities in real time with the facilitator. 


The 2021 STEAM Programme and Beyond

With the pandemic and restrictions ongoing, the decision was made to retain the online delivery model for the STEAM 2021 programme. However, we have been able to capitalise this year on some of the key opportunities the online medium allows – chief amongst them being the potential for bigger events and for access to a larger variety of speakers. In March 2021 we held a hugely popular talk for families by Professor Luke O’Neill entitled ‘Vaccines, Viruses, and the Immune System: The Real Science Behind Covid-19’. In June, we also held a panel discussion with a range of speakers from STEAM backgrounds in partnership with Maynooth University. The convenience of the online model and the potential for larger audiences makes booking high-profile speakers more viable and schools get to engage directly with leading STEAM figures.


Opportunities and Challenges

The online delivery of children’s programmes at Kildare Libraries presented various opportunities and challenges:

Opportunities:

  • Increased engagement – we had many schools engage with the programme for the first time based on the convenience of not needing to arrange costly transport into the library or permission slips from parents.
  • Increased accessibility – we received feedback from parents and teachers that for children with particular additional needs the online delivery removed some of the anxieties they may have faced around visiting a new venue.
  • Potential for larger events – we were no longer bound by limited capacities within libraries and could have multiple classes attend an online event.
  • Increased choice of facilitators/speakers – we can potentially engage speakers from anywhere in Ireland or indeed abroad.

Challenges:

  • Potential weakening of the library’s role – With the workshops no longer taking place within libraries, there was a risk of the visibility of the library’s role and our wider supports being diminished. To counteract this, we encouraged staff to introduce the workshops and to promote our other library supports and use the workshop as an opportunity to build their relationship with their local schools.
  • Wi-Fi/technical problems – while this could not always be anticipated our staff and facilitators offered to do technical trial runs if a teacher was unsure of the technology or their internet connection.
  • Adapting workshops for delivery online – not all of our 2021 facilitators were able to adapt their workshops and some have been postponed until such time as they can delivered in person again.
  • Risk of school closures due to Covid – All of our facilitators offered a plan B where, in the event of a school closure, the workshop could still be delivered remotely to the children at home with the support of the class teacher.
  • No shows – with the schools not having to travel to a venue, and despite frequent reminders, we have had the occasional incident of a school forgetting to log in on the day.


Kildare Readers Festival

Kildare Readers Festival has been held in Co. Kildare every year in October since 2010. It is programmed by a committee of Kildare library staff. The audience has a mixed age bracket with an unknown level of technical skills. It runs for a fortnight with events hosted in the seven main library branches, culminating in a weekend of events held in the Riverbank Arts Centre.  

Planning for the Kildare Readers Festival starts in January every year. When Ireland went into lockdown in March 2020 the committee put all planning for the festival on pause. As the pandemic restrictions extended, many other literary festivals were postponing, rescheduling, or cancelling their 2020 programmes. The decision was made in June 2020 that we would have to move the festival to an online platform if it was to go ahead. We started to plan for a reduced number of events over the festival weekend only, up to a maximum of six events. For contrast, in 2019 we held 27 events over a fortnight. 

The committee had no experience of bringing events online. We attended as many events as possible held by festivals that were going ahead to get an idea of what other organisations were producing. There was plenty to consider; how to hold the events, live, pre-recorded, on what software platform, would IT give us access to that platform, would we be able to manage it all ourselves, would we have to get outside expertise, how much would this cost, would technology let us down, would anyone attend, etc. We chose to go with pre-recorded content. 

We planned to record the events in our usual theatre venue. However, between the county specific lockdown for Kildare, Laois and Offaly, and availability of the Arts Centre, we had to quickly reassess, and plan to record events over Zoom. Staff did not have the software to do post-production on the videos recorded so this had to be outsourced to a production company. 

We then had to decide on what platform we wanted to present the festival. There were discussions around Facebook or YouTube, and whether events should be ticketed, or open to all. We decided to upload the events to Kildare Library’s recently launched Vimeo channel. They were password protected and “released” to the public on a scheduled date and time, to make it feel more like an event to be viewed together. Despite our initial plan to only hold six events over the weekend of the festival, we hosted 13 events over a week with just over 1,600 views of the events. 

What did an online festival allow us to do? 

It provided us with access to authors we would not have otherwise been able to invite to the festival due to budgetary constraints. We should have taken greater advantage of this in hindsight, but it allowed us to invite a poet and an author living in the US. 

It freed up budgets from transportation and accommodation costs, but this was counteracted by higher production and post-production costs so that the recorded events had the same look and feel to the branding. 

What would we do differently?

While we provided a set of guidelines to our authors/guests around ensuring their sound and cameras were clear, checking their internet connections, etc., more rigorous pre-checks would have helped deliver higher quality. We should have been clearer about the use of technology required, as a couple of recordings were made on phones and tablets which were being held by hand. We should have been more confident in our abilities as a committee, as we soon found that we managed live events with great success. 

The festival committee subsequently programmed our events for the national Ireland Reads Campaign in February 2021. We held eleven live online author events for various age groups using Zoom. We are now also using Eventbrite to manage the bookings. 

Based on the feedback received, being able to catch up on the events later was appreciated. Being able to attend from locations further afield than Kildare and its surrounding counties was a bonus for some. A hybrid approach of online and live events is planned for 2021, which will be dependent on Government guidelines closer to the time, frustrating the planning process once again this year. We realise that events that would normally be held in our libraries will more than likely have to be online again in 2021. We are looking at the possibility of using the Zoom webinar function instead of meetings, which is being tested with other library events this summer. Due to the availability of some guests we would like to invite to the festival this year, some events may have to be pre-recorded, but feel this blended approach will be successful. Bigger literary festivals than Kildare Readers Festival have gone with this model of live and recorded events in 2021. 


No going back! 

All events, but particularly those for adults, such as Kildare’s Parenting Programme and Toys, Technology and Training series have reached record numbers by being hosted online. The improved accessibility afforded by online events is the aspect most commented on now by the programming team in Kildare, with the knowledge that we won’t go backwards in this regard. We have developed the interactive element of our online events, which is important for giving a sense of occasion and sustaining community around our activities. Looking forward, post Covid, we hope to adopt a hybrid approach, with in-person workshops forming the core of programming but being complimented by online talks from international guests, and the broadcasting of in-person, in-Kildare, events to wider audiences. 


15 Jun 2021

Library Engagement and Information Services (EIS) at Maynooth University Library in a time of COVID

Guest Post by Edel King (MLIS from UCD, 2015). She currently works as a Library Assistant in the Engagement and Information Services Department in Maynooth University Library.


During the past year the Library EIS team have had to learn a lot of new ways of working. While this was challenging, it was also a great opportunity to learn, and it gave us time to get involved in library projects in a way that would not have been possible in normal times.


Homework

When Ireland went into lockdown in March of last year, the normal desk work that we do stopped. We worked from home on designated tasks given to us by senior management in the library, which allowed us time to develop new skills. 


One of the team, Linda O’Connell, wrote a reflective blog post on her career as she nears retirement. It was published on LibFocus (and can be read here) and gave us all great insights into our valued colleague. Bernie Mellon did some research on the Ogoni Nine (a group of men executed in 1995 for protesting the pollution of their homeland Ogoni, in Nigeria). This was in preparation for a book I am a Man of Peace: Writings Inspired by the Maynooth University Ken Saro-Wiwa Collection (which can be viewed here). Helen O’Connor wrote a blog on an Integration and Diversity event attended by library staff that was also published on LibFocus (here). I wrote a report on front desk innovations from around the world in the last five years. I learnt a lot about usability testing, seating mapping, wayfinding and other ways of getting feedback from the user on their library experience. 


We kept our users abreast of developments during the lockdowns on our website and social media channels

Working on site

When we went back on site in August last year, library staff were assigned to either a red or green team. Each team alternated between a week on site and a week working from home. 

It seemed for a while that every time we came back to campus after a week away, something had changed. Sometimes it was a new policy regarding students and opening, at other times a new way of doing something that had to be learned. Alongside all this my colleagues in Library IT Development had implemented a new Library Management System (LMS) called ALMA, and we had to get to know it. It was challenging at the time, but I think looking back, we all feel like it upped our skillset and our confidence in our ability to manage any challenge obstacle that came our way grew.


New Services

As the new academic year began library services were extended and we were exposed to many new challenges. This included managing chat and email from home, Click and Collect, Digital on Demand and facilitating laptop loans. Doing shifts of chat and email from home gave me the excuse to invest in new toys, namely a wireless keyboard and mouse – to protect my neck of course! 


My home workstation

Both the Click and Collect and Digital on Demand services have been very successful. These services began in March 2020 and a year later, we have satisfied nearly 4,000 Click and Collect requests and nearly 400 Digital on Demand requests


Once we began to have students back on site, they booked slots to come in in person. Initially for 2 hours, this was and later expanded to 3.5 hours. Keeping track of the various booking systems and check in apps kept us on our toes!


Project Work

Being in two teams meant that we had some available time in our week off campus. This allowed our manager to delegate projects for each team to do during their week at home. It was a great opportunity to catch up on projects that required time and concentration. We worked on two projects: one related to extreme overdues, the other related to renewals.


The overdues project involved dividing up a list of nearly 1600 overdue items between us, returning the items on ALMA, waiving the fines on the associated accounts and changing the item policy to WWithdrawn. This project gave us all a chance to gain valuable experience of using ALMA very thoroughly.


The overdues project looked at items checked out of the library years ago. By contrast, the renewals project looked at items on current students’ accounts. Owing to the varying COVID restrictions there have been issues with students coming to campus and returning items on their account. The purpose of this project was to alleviate the pressure on students to return their items by renewing the items and extending the due dates on them into the summer. 


Blog Posts and Exhibitions

Because the EIS team work full-time on the desk, we sometimes don’t have the same flexibility to attend events, as other library staff. Our new work pattern and the move to delivering courses via Teams and Zoom, afforded us new opportunities. A couple of us from the desk took part in an Academic Writing Month (AcWriMo) project. The result was published blog posts on LibFocus. The blogs were on developing resilience and Libraries of Sanctuary. We enjoyed having the opportunity to reflect and write.


I completed two sessions of Academic Writing Month, one in November and another in February. The group met once a week for one hour over a four-week period via Teams and progressed our writing. Myself and my colleague David Rinehart created and presented a poster on AcWriMo at the Irish Libraries: Living with Covid-19 seminar at Maynooth University in January (recordings from the seminar can be viewed here).


The poster myself and David created for the Irish Libraries: Living with Covid-19 seminar

One of my published blog posts for Academic Writing Month related to another project I worked on this year. For World Book Day in March, myself and two staff members from Special Collections & Archives, Adam Staunton and David Rinehart, were tasked with doing an exhibition using the Microsoft application Sway. It was on African Women Writers. 


One of the six themes of our Library Strategic Plan is Equality, Diversity & Interculturalism. A task under this theme is to, “ensure a diverse range of Library exhibitions and events that reflect both our increasingly diverse university community and national developments”. Organising this exhibition for World Book Day contributed to the action under this task.  


Image from the African Women Writers exhibition (image courtesy of Elaine Bean)

As both Adam and David are relatively new to the library, I was delighted to be given the opportunity to work with them on these projects and to have the chance to get to know them. We highlighted the exhibition on social media and got a retweet from one of the authors included and a comment from another. It was a great opportunity for the three of us to learn a new application and to introduce ourselves to some new writers. The three of us expanded the exhibition for Africa Day Ireland on May 25th. It’s great to be able to publicise the authors from the Global South in our collection.


Library Strategic Plan 2020-2023

Another member of the EIS team, Bridie O’Neill, had the opportunity to work in an administrative support capacity with the Library Strategic Plan Steering Group. This involved attending a training session on using Planner and subsequently inputting the various actions associated with tasks from the Strategic Plan to Planner. She had started working in the library just before lockdown and she told me that she thoroughly enjoyed being part of the collaboration and that the process really made her feel part of the library team. Other tasks delegated to my colleagues involved transcribing, maintaining a list of internal and external memberships and other ad hoc duties as required.


We were assigned tasks with regard to the Strategic Plan  

I was also able to assist in progressing another task in our Strategic Plan over the past year. Namely, “we will develop a core collection of current books relating to Equality, Diversity and Inclusion (EDI)”. With input from the Maynooth University Equality Officer, I placed orders for a core collection of textbooks on Equality, Diversity and Inclusion (EDI) to be purchased for the library. 


Conclusion

The members of the EIS team have had a very varied year. We have been challenged like never before. But we have embraced it all as well as all of the other opportunities that we have been afforded away from the desk. The pandemic has been a tough time for everyone, but it has also given myself and my colleagues at the desk a chance to push ourselves and do things we might not have had the opportunity to do otherwise. We gained in experience and skills, the Library benefited from the new tasks and projects we took on and it kept us busy during a very uncertain time.

22 Apr 2021

Eight tips to managing your wellbeing during Covid times.


Guest post by Laura Gallagher. Laura works part time in the Digital Publishing and Data Services section in Maynooth University Library.  She's a busy mum of three.  In her spare time shes goes for a run or a long cycle.  She loves the countryside and getting out into the open fresh air.     

In this blog post, I outline the importance of managing your wellbeing during Covid times and share with you eight tips that I have learnt over the past few months. These have helped me manage working from home with balancing home schooling (or the new found term ‘Emergency Schooling’), life and exercise. I make suggestions on how you can make these tips work for you. 

It’s important to realise that while we are all going through this pandemic together, how we are going through it differs from person to person and experience to experience.  The best advice that I have read over and over is simple, just four small words -  however we are feeling and whatever experience we are going through like everything else in life “This too will pass”.


  1. 1. Adequate Sleep A simple yet important tip.  Sleep is important for our physical and mental health.  A good restful night’s sleep sets you up for the day ahead however busy it may be. The HSE website recommends that Most people need between 5 to 9 hours sleep a night. The ideal amount is 8 hours, but everyone's different.  When I have difficulty sleeping I try to read a chapter of my book and if that doesn’t work I imagine I am on a beach listening to the sound of the sea.  There is also a wide range of music for sleep and relaxation free of charge available on Youtube.


  1. 2. My second most important tip is to Eat Right.  Start the day with a healthy breakfast.  Sit down and take your lunch whether you are working or not.  Cook a dinner even if you are tired, you will be glad you did and allow yourself a treat without feeling guilty.  Lockdown for me has actually benefited my choice of eating as I love starting the day with porridge or eggs.  Before ‘Covid times’, I would race out the door with barely a coffee in my hand and wonder why I was so hungry later in the day.


  1. 3. Get some Exercise and Sunlight.  Make it exercise you enjoy so you will stick to it.  There is nothing better than getting outside for fresh air, be it a short walk on your own or with company or a cycle or that run you crave.  Exercise releases that ‘happy hormone’ and certainly improves your mood and allows you to think and clear your head.  Sunlight also improves your overall wellbeing.  Try get out during the day if you can even for 10 minutes.  The HSE advice is Regular exercise can help improve your sleep. But try to avoid exercise in the hour before bedtime.


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  1. 4. Working From Home and Home Schooling - This has become the norm for a lot of us.  In the beginning I found myself with a laptop at the kitchen table with the kids screaming around me.  It was chaos.  Now I have my laptop set up in my ‘walk in wardrobe’.  It’s my space and I can think and work quite happily there.  I have set a ‘somewhat’ routine for home schooling.  It doesn’t always go to plan but for the best part it has worked.  It’s about finding a routine that works for you and your family and if it doesn’t always go to plan, most importantly, don’t get stressed about it!


  1. 5. My fifth tip is dealing with the dreaded Anxiety and managing Stress that Covid has brought to many.  This tip is definitely still a learning area for me.  It’s hard to sum up in a short tip.  Stress can be hard to ‘turn off’ for many.  Lately when I am feeling a little anxious or stressed, I find myself looking out the window to the furthest part my eyes will allow me see and I remind myself of a quote I heard from Mícheál Ó Muircheartaigh in an interview and he said “I never worry about things like that. Others spend a long time worrying about that, and worrying is not good for you. Most of the things you worry about never materialise.”  “I’d be a believer in that.”   I find this quote helps me to stop worrying about things and brings me back to my day.


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  1. 6. Stay Connected with your family and friends.  It’s easy at the end of the day or week to just sit down and not want to talk to anyone.  By sending a quick text or making a quick call, you are not just connecting with your family and friends but you are reminding them that you are there if they need you and if you need them.  Afterall, there is nothing better than a good giggle with the people who know you best.  I love writing letters even short ones.  There is nothing better than receiving a handwritten letter or card in the post.  Dr Keith Gaynor, assistant professor in clinical psychology at the School of Psychology, UCD said ‘human beings worked better when we are connected.  This means the dreaded Zoom quiz and the awkward phone conversation when no one has anything to say, but these connections are important and much better than nothing at all.’ (Evening Hearld, Herald Health, Wednesday 3rd March ’21)     


  1. 7. Learn to relax a while.  Just breathe.  Listen to the clock ticking and the birds singing.  Listen to the lawn mower going in a distance and take the time, even if that time is two minutes to just relax and close your eyes.  It’s very easy to get caught in the race of your day.  This is a tip I’ve really only grown to know and appreciate recently and I think I will keep with me forever.  Listen to your favourite music or soak in a warm bath.  Watch a rerun of your favourite sports match.  Do something that you enjoy and you find relaxing.  It will help you unwind from the day and you will reap the benefits.


  1. 8. I deliberately left my eighth tip to last as I think this one is extremely important, Covid times or not.  My eighth and final tip Be kind to yourself.  If your work day didn’t go to plan and home schooling was a disaster or you never got outside, it doesn’t matter.  Tomorrow is another day.  Try and organise your next day by writing down a plan and see if that helps you work your day better.  Don’t be hard on yourself but try and learn from your ‘bad days’ to make better ‘good days’.  I don’t keep a diary, I tend to write a log on things I need to do, I even write ‘go for a walk’ to myself.  On the ‘good days’ where everything goes smoothly, remember them and remind yourself of them when you are having a bad day.  I love Dermot Kennedy’s cover of ‘Days Like This’, I think he really brings the meaning of the song together.  Give it a listen and remember ‘when it’s not always raining, they’ll be days like this’.


So there you have it my eight tips to managing a better wellbeing during Covid times.  I hope you enjoyed reading this blog post.  By sharing my tips with you, I hope that you can take even just one tip, use it to your benefit and make it work for you.   

I know everyone’s experience of Covid times are different.  I certainly count myself lucky that I can work from home and try and balance the everyday’s of life.   I think I’ve learned to appreciate the small things and enjoy not having to race constantly from one place to another.  I often think that when things resume to the somewhat normal that we are used to, dare I say it, I might even miss this ‘quiet time’.



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